FAQ

When does the hotel open and close?

Hotel Promenade Universale is open from Friday 21 May to Sunday 12 September. Our hotel is right on the seafront and offers the All Inclusive package.

Is the reservations office open?

Yes, our offices are open every day from 9:00 am to 7:00 pm. You can contact us through the following channels:

• 📞 Phone: +39 0547 82660 – WhatsApp: +39 345 2766644

• ✉️ Email: info@hotelpromenadecesenatico.com

What are the check-in and check-out times?

• Check-in: you can arrive in the morning from 8:00 am to check in and start enjoying all the hotel’s services straight away. Your room will be available after 2:00 pm.
• Check-out: rooms must be vacated by 10:00 am on the day of departure.

How can I book and pay for my stay?

When the room is confirmed, we ask for a deposit of 30% of the total amount.

• The balance can be paid Tuesday to Thursday, from 9:00 am to 4:00 pm.

• Accepted payment methods: cash, debit card (Bancomat) and credit cards (Visa, Mastercard, American Express).

• Payment by cheque or bank transfer must be notified on arrival and made at least 3 days before departure.

Do the rooms have a sea-view balcony?

Our hotel is right on the sea: just open the window to breathe in the salty air and let the sound of the waves lull you. Most of our rooms offer a wonderful sea view, either front-facing or side, depending on the room type you choose for your stay. And if your room doesn’t have one, don’t worry: the beach is right in front of the hotel, just a few steps and your feet will be in the sand!

Is there air conditioning in the room?

Every room has individually controlled air conditioning, perfect for setting the ideal temperature and enjoying a cool rest after a day in the sun. For a worry-free holiday, each room also has a private safe for your valuables and a direct-dial telephone for anything you might need.

Is there Wi-Fi in the hotel and on the beach? Is it free?

Always connected, even under your beach umbrella! Our Wi-Fi is completely free and ultra-fast. You can browse without limits not only in your room and in all the hotel’s common areas, but also right on the beach. Sharing your holiday photos from Cesenatico or working remotely with the sound of the waves in the background has never been easier!

Does the hotel have parking? Is there a charge?

Forget parking stress, you’re on holiday! Hotel Promenade Universale guarantees you a fixed, reserved parking space on the premises for your entire stay, fully included in the price. When you arrive, our parking attendant will look after you and assign you the ideal space. Simply display the permit with your room number, which we will give you at check-in, on your dashboard.

A little tip for your arrival: if you arrive early and your room or space is not ready yet, you can park for free in the nearby streets (just watch out for the spaces directly in front of the hotel, which are paid blue-line parking) and start enjoying the sea! On the day of departure, please vacate your space by 10:00 am.

Do you have bicycles available? Is there a charge?

Cesenatico by bike: explore the town in complete freedom! We offer all our guests a completely free bike-sharing service. We’ve thought of the whole family: for the little ones there are also certified helmets and child seats for a safe ride. Bikes can be used for up to 2 hours per outing. To hop on, just stop by reception: we’ll give you the keys against a small €10 deposit, which will be refunded in full when you return them.

Is there a lift in the hotel?

In the interest of full transparency, we’d like to explain how our hotel is laid out, as it is divided into two separate buildings. The Promenade building is the newer one: it has a lift and boasts modern, functional furnishings. The Universale building, with a more traditional atmosphere, has two floors and no lift, with rooms on the first or second floor reached by stairs. If you have specific preferences, love modern design or are travelling with pushchairs and small children, let us know when you book: we’ll be happy to point you to the ideal option for you!

Are drinks included with meals and throughout the day?

Wake up, relax and enjoy the Open Bar! Our All Inclusive package is designed to make sure you have everything you need from 8:00 am to midnight. With your meals you can enjoy water, wine, beer, cola and orange soda. During the day, the heart of the fun is the pool bar: here you’ll find a true Open Bar with coffees, soft drinks, wine, beers and an excellent selection of alcoholic drinks and spirits. And for food lovers? Two daily appointments at 11:30 am and 6:30 pm for a poolside aperitif with plenty of tasty snacks!

Are meals served buffet-style?

All the flavour you want, served with a smile. In our restaurant, the buffet is designed to pamper you: hot first courses (pasta and risotto) and main courses are plated for you directly by our kitchen staff, ensuring the highest standards of hygiene, speed and dishes always served at the perfect temperature. Every day we create rich and varied menus to suit every taste: delicious meat and fish dishes, flavourful vegetarian recipes and, of course, plenty of excellent pizza fresh from the oven!

Are dishes available for coeliacs or people with food intolerances?

The pleasure of good food, with complete peace of mind. Your health and wellbeing are our top priority. Although we do not hold official AIC (Italian Coeliac Association) certification, our generous buffet offers many delicious, naturally gluten-free dishes every day, prepared with the utmost care. So that we can welcome you in the best possible way and give you all the attention you deserve, please let us know about any allergies or intolerances when booking or on arrival at the hotel. Our chefs and dining room staff will be happy to listen and guide you every day in choosing the dishes best suited to your needs!

What are the meal times?

Our sea-view restaurant is open at the following times:

• Breakfast: 7:30 am to 9:30 am

• Lunch: 12:30 pm to 1:30 pm

• Dinner: 7:30 pm to 8:30 pm

Little ones (0–2 years) can come in 15 minutes earlier.

Can I request a packed lunch if I’m going on an excursion or to a theme park?

Ready for an adventure? We’ll take care of lunch! If you’re planning an excursion inland or a day of pure fun at a theme park, you won’t have to worry about a thing. Just let our maître d’ or dining room staff know the evening before, and we’ll prepare a tasty packed lunch with cold pasta dishes or hearty salads. Decided at the last minute? No problem! For last-second latecomers we’ll quickly prepare fresh sandwiches, and there will always be fresh fruit and cool water for everyone. Your day out will be perfect and full of flavour!

Is the beach included in the price? Which beach establishment do you partner with?

Your sandy oasis awaits. Forget long walks under the sun: our All Inclusive package includes an umbrella and sunloungers at Bagno Angelo-Universale, directly opposite our hotel. It couldn’t be simpler: collect your voucher at check-in, hand it in at the beach and you’re all set! Your umbrella and two sunloungers are yours from the day you arrive until the day before you leave. Ready to dive in?

Can I bring my dog to the beach?

A holiday on six paws… even under the umbrella! On arrival we’ll give you a beach voucher to present directly to the staff at Bagno Angelo-Universale: they’ll be happy to reserve you an umbrella in the area dedicated to our four-legged friends, where your dog can relax with you all day long.

Can my dog walk along the shoreline or swim with me?

Under municipal regulations, dogs may swim and walk along the shoreline from 6:00 to 8:30 am and in the evening from 7:00 to 10:00 pm. For even more freedom, dogs are also allowed to swim from 6:00 am to 10:00 pm in the waters in front of the free beach between Canale Tagliata and Bagno Camping, and on the free beach between Congrega Velisti and Bagno San Giacomo. For full details and the official regulations, please consult the complete text published by the Municipality of Cesenatico.

Do you have a pool? Is it always open?

Double the fun with two pools at your disposal! Yes, you read that right: Hotel Promenade Universale welcomes you with two fantastic swimming pools, unheated but kissed by the sun all day long, which keeps them at a very pleasant temperature. Come and enjoy a refreshing dip at the following times:

• Morning: 9:00 am to 12:30 pm

• Afternoon: 3:00 pm to 7:00 pm

But above all, our pools are full of energy! Every day at 11:00 am, don’t miss our fun aqua aerobics classes: the perfect way to combine movement, music and laughter. And every Wednesday evening the holiday lights up with our unmissable Pool Party in the larger pool! Ready to party with us?

Is a swimming cap required in the pool?

Total freedom for your swims! Swimming caps are not required in either of our pools, so you can enjoy the sun and water in complete relaxation and comfort. And what about hygiene? Don’t worry, safety comes first! Our lifeguard looks after you every day and carries out rigorous daily cleaning and sanitising of both the water and the entire pool deck. All you have to do is relax!

How are meals organised for toddlers and babies?

Happy tummies, happy kids: at mealtimes we think of everything! We know that little ones’ routines are sacred. That’s why every day at our buffet you’ll find healthy, wholesome options such as fresh minestrone, plain pasta and rice, or with meat sauce or tomato sauce. And if your children have special tastes? No problem: you can ask our dining room staff directly for grilled chicken breast, ham and cheese.

No queues and total peace of mind: for the very youngest (0–2 years), the restaurant opens 15 minutes before the official time. So you can give them lunch and dinner in a relaxed way, without rushing and with all the time in the world!

Do you provide cots or bed rails in the room?

Travel light, we’ll take care of your children’s sleep! We know that packing for a family holiday is always a challenge, so we want to free up space in your car: a travel cot or bed rails can easily be requested when booking. When you arrive, you’ll find them ready and set up in your room. And the best news? This service is completely free and included in the offer!

Do you have play areas for children?

A playground paradise: 3 play areas tailored to every age! At Hotel Promenade Universale the word “bored” doesn’t exist. We’ve created unique spaces where your children can let off steam in complete safety, divided by age group:

• Children’s Park (outdoor): a real open-air amusement park with 2 bouncy castles, a trampoline and a multi-activity play structure for the little ones. There’s also an area with tables and benches where, every afternoon at 4:00 pm, it’s snack time with the entertainers, followed by fantastic creative workshops!

• Baby Park (indoor): a soft, colourful and safe room for the youngest, with the must-have ball pit and little tables for colouring and drawing in peace.

• Gaming Area: the cult space for older kids (and not only!), equipped with Xbox, Wii and table football for nail-biting last-minute challenges.

• And on the beach? The fun continues! Endless challenges await on the sand with a bocce court, beach volleyball, a table tennis table and the super-fun tak ball.

Is there entertainment at the hotel? For which age groups?

Non-stop fun: our entertainment team is here 7 days a week! At Hotel Promenade Universale, the holiday moves to the rhythm of good cheer. Every morning the energy kicks off at 9:30 am on the beach with a warm-up workout, then continues all day long with fantastic activities tailored to every age:

• Mini Club: ages 4–9 (games, drawing and lots of imagination)

• Junior Club: ages 10–13 (tournaments, challenges and new friendships)

• Teen Club: ages 14–18 (sports, music and fun for the older ones)

Your days will be packed: tournaments, creative workshops, the legendary aperitif game and a tasty afternoon snack. And in the evening, everyone on the dance floor! Things kick off at 9:00 pm with Baby Dance and continue with evening shows on the stage. The full programme is always posted both on the beach and near the stage.

I have two children, aged 5 and 6: can they take part in the activities together?

Tailor-made fun with complete peace of mind! Your 6-year-old can take part freely and independently in all the club’s fantastic activities, supervised by our entertainers. Your 4-year-old is also very welcome and can absolutely join in all the fun; for them, we simply ask for the extra care of a parent being present during the activities, so everyone can play together in complete safety!

Can I bring my dog or cat on holiday? Is there an extra charge?

With us, they are guests of honour! At Hotel Promenade Universale, pets aren’t just accepted, they’re truly welcome. We’ve thought of everything to make them feel loved too:

• In the hotel: they can join you in all common areas and even in our sea-view dining room (we only ask that you kindly keep them away from the buffet area).

• A warm welcome: at check-in you’ll receive a lovely welcome gift for your furry friend and, if you need it, dry food is always available on request at reception.

• On the beach: by handing in your voucher at Bagno Angelo-Universale, you’ll have an umbrella reserved in the pet-friendly area so you can all stay together in the shade. For a swim in the sea or a walk along the shoreline, you can go from 6:00 to 8:30 am and from 7:00 to 10:00 pm, in full compliance with the Municipality of Cesenatico’s beach regulations.

What can I do during my holiday?

If you’re in the mood for more than just the sea, no problem: Romagna is a real treasure chest! We’ll be happy to suggest plenty of activities to fill your days. Without leaving Cesenatico, you can hop on our free bikes and reach the charming historic centre in just a few minutes. There you can stroll along the Porto Canale designed by Leonardo da Vinci, visit the fascinating Maritime Museum (Museo della Marineria) with its floating historic boats, the moving Spazio Pantani dedicated to the legendary “Pirate”, and the distinctive Piazza delle Conserve, famous for its ancient ice houses dug into the ground.

If instead you want a day packed with fun with your children, the Romagna Riviera is a true paradise! Just a few kilometres from the hotel you’ll find Italy’s most famous theme parks: enjoy the thrilling rides at Mirabilandia, stroll among the giant monuments of Italia in Miniatura, be amazed by the dolphins at Oltremare or explore the secrets of the deep at the Cattolica Aquarium. The advantage of staying with us? Stop by reception before you go: for all these parks you can buy discounted admission tickets directly from us, and skip the long queues at the ticket office too!

For lovers of history and scenery, the surrounding area offers destinations of great artistic and cultural interest. Just a few kilometres from the coast you can discover the charm of perfectly preserved historic villages such as Santarcangelo di Romagna and Longiano, where time seems to have stood still. For a day devoted to culture, we suggest a visit to Ravenna, the world capital of mosaics and a timeless city of art, or to Rimini, rich in important Roman remains and once the stronghold of the Malatesta family. Our staff will be happy to provide maps and directions to these beautiful places.

Where exactly are you located?

The Hotel Promenade Universale is located on the Cesenatico seafront, in the quiet and characteristic Ponente area, making it the perfect starting point for your holiday. Just a short walk is all it takes to immerse yourself in the charm of the historic center or explore the shops and venues of the lively coastal nightlife.